Privacy Policy – Primenivaas

At Primenivaas, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Primenivaas and its affiliated entities collect, use, store, share, and protect your personal data when you access or use our website, mobile application, or related services (collectively referred to as the Platform).

By accessing or using the Platform, you agree to the collection and use of your personal data in accordance with this Privacy Policy. Where required by law, we will obtain your explicit consent for specific data processing activities.

1. Personal Data We Collect

We may collect the following categories of personal data.

A. Information You Provide Directly

• Personal details: name, email address, phone number, address, username, and login credentials
• Property information: property type, location, size, pricing, amenities, photos, videos, and descriptions
• Identification documents: Aadhaar, PAN, passport, voter ID, driving license, property documents, utility bills, or ownership proofs where legally required
• Payment information: payments are processed through secure third-party gateways. Primenivaas does not store your bank, card, or UPI details.
• Communication records: calls, emails, chats, messages, feedback, complaints, and support queries
• Voice data: if you choose voiceovers for property videos, we may process voice recordings solely for that purpose
• Any other information shared voluntarily with your consent

B. Information Collected Automatically

• Usage data: searches, preferences, activity logs, time spent, and interactions
• Technical data: IP address, browser type, device information, operating system, and language preferences
• Location data: approximate location such as city, state, or country
• Cookies and tracking data to enhance user experience and platform performance
• Transactional data: order and service history excluding sensitive financial details
• App permissions: camera, location, phone, notifications, and photos or videos only with your permission
• Analytics and insight data to understand usage patterns and improve services

C. Information from Third Parties

• Advertising and marketing partners
• Publicly available sources
• Social login providers, such as name, email, or phone number

2. How We Use Your Personal Data

Primenivaas uses your data for the following purposes.

A. Platform and Service Delivery

• Account registration and verification
• Property listing, promotion, and management
• Connecting buyers, renters, owners, agents, and developers
• Showing relevant properties and user profiles
• Enabling voiceovers in property videos
• Providing personalised recommendations and search results

B. Marketing and Promotions

• Sending offers, updates, and promotional messages where you have consented

C. Third-Party Services

• Sharing your details with banks, NBFCs, or partners when you express interest in loans or related services

D. Platform Improvement

• Research, surveys, analytics, feature development, and performance tracking

E. Fraud Prevention and Security

• Verifying users and listings
• Detecting suspicious or illegal activity
• Preventing fraud and ensuring platform safety

F. Support and Communication

• Responding to queries, complaints, and feedback
• Providing customer support and technical assistance

G. Legal and Compliance

• Meeting legal obligations
• Protecting legal rights and resolving disputes

3. Cookies and Tracking Technologies

We use cookies and similar technologies to remember user preferences, improve functionality and performance, and analyse platform usage. You may control or disable cookies through your browser settings, but some features may not function properly if cookies are disabled.

4. Sharing of Personal Data

• Service providers for hosting, verification, analytics, communication, and support
• Other platform users such as buyers, sellers, brokers, or agents for property communication
• Financial partners such as banks or NBFCs for loan services with your consent
• Legal authorities when required by law or legal process
• Corporate transaction parties in case of merger, acquisition, or restructuring
• Professional advisors including lawyers, auditors, or consultants

Primenivaas is not responsible for the privacy practices of third-party websites or services linked on the Platform.

5. Your Rights

• Access, correct, update, or delete your personal data
• Withdraw consent for data processing where applicable
• Opt out of promotional communications

To exercise your rights, you can contact us at support@primenivaas.com. Some services may not be available if essential data is withdrawn.

6. Data Storage and Security

• Data is primarily stored and processed in India.
• We apply physical, technical, and administrative safeguards.
• Third-party processors are required to follow similar security standards.
• We take reasonable steps to protect against unauthorised access, loss, or misuse.

7. Data Retention

• We retain personal data as long as necessary to provide services.
• We retain data to comply with legal obligations.
• We retain data for fraud prevention and dispute resolution.
• Anonymised and aggregated data may be retained for a longer period.